General Terms of Purchase
1. Object of PARK GUELL TICKET
Parkguellticket.com (hereinafter the website), operated by TicketGo OÜ (hereinafter PARK GUELL TICKET), with VAT EE102695614 and registered office at Sakala tn 7-2. 10141 Kesklinna linnaosa. Tallinn, Harju maakond, Estonia, has the main objective of offering our users a reservation service for activities exclusively through our website.
These terms and conditions, as well as any specific conditions that may be established, expressly regulate the relationships between PARK GUELL TICKET and third parties (hereinafter "users") who reserve or purchase tickets for Park Güell through the parkguellticket.com portal.
2. Reservations and Payments and Access Instructions
PARK GUELL TICKET acts solely as an intermediary in the reservation of activities and tickets. The data required for the reservation shared with the provider are the name, surname, and email of the person on whose behalf the reservation is made. Registration with PARK GUELL TICKET is not required to make a reservation.
To purchase your tickets at PARK GUELL TICKET, follow this simple purchase process:
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- Make payment using credit or debit cards through the payment gateway provided by Banco Sabadell.
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- Once the payment is complete, you will receive your tickets by email in PDF format. These tickets will include a unique identifier, which may be the reservation locator or a QR code issued by Park Güell. The delivery time for tickets may vary depending on the schedule and demand at the time.
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- Make sure not to duplicate the reservation. If you have made the purchase and have not received the confirmation email, please contact us quickly via chat or send an email to info@ticketgotourism.com. All reservation requests will be processed, so if you resend a request, we will assume you want to reserve additional tickets, and we will manage them accordingly.
Access Instructions to the Park
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- Please present your ticket in printed format or on your mobile device with the identifier visible at the access control point. It is essential to keep your ticket throughout your visit and to show it upon request of the authorized personnel.
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- The tickets grant entry to Park Güell on the selected date; however, there is a flexible time margin for accessing the park. Once your ticket is validated at the access control point, you will not be able to leave and re-enter the premises unless the Park expressly authorizes it.
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- Entry to the park is not permitted for children under 14 years of age who are not accompanied by an adult responsible for them.
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- There are spaces and facilities within Park Güell with limited capacity, such as the MUHBA Casa del Guarda museum space. Obtaining a ticket allows you to visit it, but due to limited capacity, it does not guarantee access.
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- Do not forget to check the park's rules before accessing it. In the event of non-compliance, Park Güell (BSM) may deny entry or expel the ticket holder from the premises, with no right to a refund for the ticket.
3. Limitations on Ticket Purchase and Prohibitions
To prevent unfair practices in ticket purchases for each event, limitations may be set on the maximum number of tickets a user can purchase, as well as restrictions on credit cards and other conditions that will be clearly communicated at the time of booking. These limitations will be verified in each transaction, and in events where they apply, users will be duly informed.
Ticket resale will be considered a violation of our terms and conditions. PARK GUELL TICKET reserves the right to take appropriate legal action if any ticket resale activity is detected.
4. Billing
The price charged by PARK GUELL TICKET includes both the cost of the ticket and the cost of the reservation intermediary and management service. If a user wishes to receive an invoice with a breakdown, they can request it by email, providing the locator number and the corresponding billing information.
5. Right of Withdrawal
In accordance with Article 103.I) of the General Law for the Defense of Consumers and Users, the right of withdrawal does not apply to ticket purchases made through PARK GUELL TICKET.
6. Refunds
In case of ticket unavailability, PARK GUELL TICKET will proceed to refund the amount paid by the user.
Once the reservation has been made, changes in date or time will not be allowed, and no refund will be made, except in exceptional cases arising from unforeseen circumstances, which will be individually reviewed.
7. Responsibility for Ticket Use
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- Once the tickets have been delivered to the customer via the email provided during the purchase process, the responsibility for their use lies exclusively with the customer. The customer must ensure that they receive, download, and use the tickets according to the provided instructions.
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- If the customer does not receive the tickets within 24 hours, or has any issues with them, they must inform the parkguellticket.com organization as soon as possible, via email at infoparkguell@ticketgotourism.com.
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- parkguellticket.com is not responsible for the loss, theft, damage, or misuse of the tickets once delivered.
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- If the customer does not use the purchased tickets for any reason, parkguellticket.com is not responsible and no refund or exchange will be given. It is the customer's responsibility to properly manage the use of the tickets.
8. Contact and Support
For any inquiries or additional assistance, users can contact us via chat or by sending an email to info@ticketgotourism.com.
Response times may vary depending on the schedule and demand at the time.
9. Conflict Resolution and Jurisdiction
Any conflict arising from any operation with PARK GUELL TICKET will be subject to the exclusive jurisdiction of the Spanish courts.
In case of conflict, we will seek to act diligently or negotiate in good faith and attempt to reach a settlement agreement that is fair and equitable for your interests and ours.
You can also resort to the Online Dispute Resolution Platform of the European Union to address any complaints you may have about your purchase at the following link [link to the EU ODR Platform].
10. Data Protection
All personal data collected through the Ticket Go platform will be processed by Ticket Go OÜ, as the data controller, in accordance with applicable data protection laws and for the purposes described in the Privacy Policy.